Community Code of Conduct

Booking
Classes can be booked directly via the Momence app for iphone or Android. You can use the app to purchase classes, packs, sign up for memberships, book, cancel and reschedule classes. You can also do this via the website here.

First time?
Please arrive 10 minutes before class start time to meet your teacher, check in, get familiar with the studio and equipment and still feel chill at go time! We’ll support you throughout your class with suitable options. You’re empowered to choose movement choices that feel best for you.

Please don’t be late!
Please arrive 5-10 minutes before class. The door will be locked at the start of class to avoid disrupting the experience of our other community members. If you’re late we consider it a No Show and the class will be forfeited.

Class cancellations
Cancellations made more than 6 hours before class will get the session credited back, less than 6 hours and the session will be forfeited.
No shows will result in the class being forfeited.
Members on the Feel Better Ultimate membership will be charged a $15 fee for No Shows or late cancels. 1 fee waived per calendar month.
Fees are charged to the card on file 48 hours after.

Waitlists
If the class you want is full you can join a waitlist. If/when a place becomes available you will be added to the class right up to one hour before the session start time. Always assume you’ll get added and prepare accordingly!

Pregnancy
If your pregnancy is uncomplicated and you feel well enough to exercise then you can join our classes. Our teachers understand the guidelines for exercise during pregnancy and can accommodate your needs during class.

Please share!
If there’s something we need to know about you or your body that we should be mindful of then please let us know. If it’s ongoing and/or you have advice from a health care provider we can pop a private note in our system so your teacher will know ahead of time and you won’t have to remind us every visit. If it’s not a regular thing we’ll just be mindful and hopefully your class will make you feel better ;)

Memberships and Packages
The Membership Agreement sets out the terms of weekly autopay memberships.
The Service Agreement sets out the terms of service for all visitors to our studio - members, casual visitors, intro offer users and people with class packs.

Be a good human
We strive to be an inclusive community where all people can feel safe and respected to show up as they are. Discriminatory behaviour, or behaviour that makes other students or staff feel unsafe will not be tolerated. Any person that fails to meet this requirement will be asked to leave the studio and have their account terminated.